TapGuest is an iPad based restaurant waitlist solution. It automates your waitlist with a prprietory system called Virtual Host™ It sends a voice or text message to the patron once the table is ready. It has social media integration for restaurants and guests. This provides a good tool to optimize your social marketing. It also has a self-service Options for Guests via SMS text messaging to add or drop a reservation.
Restaurant managers and owners are given password-protected access to the administration control panel where they can control all of the system settings, creation and activation of Host staff logins, seating options, specials, and access to the Daily Dashboard report. Host staff only have access to the waiting list, reservation list, search function and the system help file. Management retains full control of settings and access to the TapGuest system.
The company does not require long term contracts and has no setup fees. Through the business dashboard businesses can get daily and monthly reports. The app costs $49 per month and .05 cents per message sent. Restaurants do not have to pre-purchase messaging bundles. You are only charged for actual messages used.
TapGuest enables the restaurant to send notifications to your guests mobile phones to inform them that their table is ready. Once the host to inputs parties in the system TapGuest’s automated workflow takes over from there, allowing the Host to focus on new guests and those who need to be seated, following up and managing the guests who have not shown up to claim their tables. Guests also have interactive options within the system so they can check their status, add themselves to the guest list, request available specials, or even cancel their place in line.
TapGuest retains control of all numbers to protect guest privacy. This ensures that guests are only sent special offers from restaurants when they specifically request to receive them, and are not spammed by multiple restaurants.
If you already have a pager system you can either replace the Pager systems altogether or you can continue to use your existing pager system for those guests who choose not to provide their mobile numbers, or who do not have a mobile phone available. You can choose Pager as the notification option, and enter the pager number you assign to the guest and activate the pager via the paging system when their table is ready – TapGuest allows your Host staff to track all guests and pagers on 1 list.
Some guests may wander about while waiting, instead of remaining in your lobby or bar, you need to properly communicate your expectations upfront, guests should be aware that while they are free to roam about they must be close enough that they can present themselves within 2-5 minutes of receiving their notification.
